Stores using Gorgias

Arturel Cart Design
Arturelexternal link
CartHome & FurnitureShopifyBlackWhite
Arturel Collection List Design
Arturelexternal link
Collection ListHome & FurnitureShopifyBlackWhite
Arturel Home Page Design
Arturelexternal link
Home PageHome & FurnitureShopifyBlackWhite
Arturel Product Details Design
Arturelexternal link
Product DetailsHome & FurnitureShopifyBlackWhite
feals Cart Design
fealsexternal link
CartBeauty & SkincareShopifyOrange
feals Collection List Design
fealsexternal link
Collection ListBeauty & SkincareShopifyOrange
feals Home Page Design
fealsexternal link
Home PageBeauty & SkincareShopifyOrange
feals Product Details Design
fealsexternal link
Product DetailsBeauty & SkincareShopifyOrange

Gorgias: Customer Support That Drives E-Commerce Revenue

What is Gorgias?

Gorgias is a customer support platform designed specifically for e-commerce brands. It consolidates support tickets from email, live chat, social media, SMS, and voice into a single unified inbox — with deep integrations into Shopify and other platforms that surface order data, tracking info, and customer history directly inside every conversation.

Order Management in the Helpdesk

Unlike generic helpdesks, Gorgias pulls live Shopify data into each ticket: order status, tracking numbers, product details, and previous purchase history. Support agents can issue refunds, modify orders, and apply discounts without leaving the Gorgias interface — reducing resolution time and eliminating the need to switch between multiple tools.

Automation & Macros

Gorgias automates responses to the most common customer questions — order status, shipping timelines, return policies — using rule-based automation and templated macros. Brands typically automate 20–40% of incoming tickets, freeing agents to focus on complex issues that require human judgment and create meaningful customer relationships.

Support as a Revenue Channel

Gorgias is built on the premise that customer support is a revenue center, not just a cost. Its revenue statistics feature tracks how support interactions influence purchases — allowing brands to measure the direct sales impact of chat conversations, proactive outreach, and personalized recommendations made by support agents.

Store Design & Customer Service UX

Brands using Gorgias often design their stores with self-service in mind: clear FAQ sections, detailed shipping and return policies, and easy-to-find contact options. Browse our gallery to see how top brands integrate support touchpoints seamlessly into their store design without disrupting the shopping experience.